Unfortunately CoinHere is not able cancel or reverse your Bitcoin (BTC) or other Cryptocurrency transactions.

The reason is that Bitcoin/ Blockchain networks are designed to be irreversible and we have no control over them.

This applies when:

  • you sent BTC to the wrong bitcoin address or

  • you were scammed or hacked.

Once the coins are sent out, they cannot be reversed. If you still want to try tracking the bitcoin address you sent your BTC to, you can use tools like Block Explorer.

Please follow security guide to protect your fund.

Any questions?

Please reach out to us at any of these mediums if you have any questions or comments:

Website Chat:coinhere.io (Click chat bubble at the right bottom corner)

Email: help@genesisblockhk.com

Phone: (+852) 3996 9561

Address: 1/F, 269 Hennessy Road, Wan Chai, Hong Kong (Entrance on Stewart Road)

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我們很遺憾通知您,CoinHere 無法中止或撤銷您的比特幣(BTC)或其他加密貨幣交易。

由於比特幣/區塊鏈網絡將交易設計為不可逆轉的,因此我們無法控制交易。

以上原理均於以下情況適用:

  • 您將比特幣發送到錯誤的比特幣錢包地址;或

  • 您遭到詐騙或黑客入侵。

加密貨幣一旦送出便無法撤回。 如果您想追踪收款的比特幣錢包地址,可以使用Block Explorer等的區塊鏈瀏覽器。

請參考安全指南保護您的個人財產。

聯絡我們

如有任何疑問,意見或合作機會,歡迎透過以下途徑與我們聯絡:

官方網頁聊天室:coinhere.io (開啟右下角的聊天圈展開對話)

電郵地址: help@genesisblockhk.com

電話: (+852) 3996 9561

地址: 香港灣仔軒尼詩道269號一樓 (入口於史釗域道)


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